Why is our IT support different?
IT Support is a general term and can mean a lot of different things.
At UOC, IT Support means that your business doesn't need to fix its problems alone.
We are an expert partner to your business with a team to support every aspect of technology, problem solve issues and continually improve your service.
To give you peace of mind, we include;
Unlimited onsite support
Unlimited remote support
Business as usual support hours (8am-6pm)
An out of hours team for emergencies
Management of your Internet and networks
Documenting your systems and processes
Full monitoring of all your services and devices
Great support is only part of our success. We're also qualified, take our client device & data management seriously and invest in continual improvement
We are Microsoft Modern Workplace Partners
We are dedicated to providing Modern Work solutions with a cloud first approach. Partner with us to elevate your business and access Microsoft direct.
Device Management
The end-user experience starts with their device. That's why our team handle the full user on-boarding experience for our clients to ensure every member of your team knows how to use their device and get the best from the products and services we deliver.
Device management is at the heart of what makes Under One Cloud different. All of our clients devices are managed within their Microsoft 365 tenant allowing our engineers seamless control to update apps, security policies, rules and access rights.
Full device setup and user induction is included in our service plans, something you'll not find easily elsewhere.
All Your Devices and Apps Secured with Microsoft Intune
We deploy both device policies and app policies to protect your business across Windows, MacOS, iOS and Android.
Continual Improvement
We believe that our clients should benefit from the latest release of new products and services to allow them to achieve the best return on investment while working with us.
We ensure new products and services are delivered to end user devices in a safe and timely manner to maintain up time. Device updates are handled by our Industry leading RMM tool and overseen by our service team lead to ensure smooth integration throughout your organisation.
We're rolling our CoPilot for 365 across our customers in a managed, secure and collaborative experience.